US Remote

POSITION SUMMARY

The Associate Director, Product Advocate Support (PAS) will work with major cross-functional teams at the customer level and provide customized support for the reimbursement and market access experience for Mirum FDA approved products.  These products currently include LIVMARLI, Cholbam, Chenodal and any future FDA approved products or indications. Patient services and access to Mirum products are offered to customers exclusively through the Mirum Access Plus (MAP) program.  This individual is responsible for providing internal and external customers access and reimbursement education to support timely patient access to Mirum products.  This individual will work closely with the sales, market access, MAP and marketing functions on reimbursement-related issues. This individual will provide patient specific, insurance policy education to help HCP accounts with the prior authorization and appeals processes.

***This person needs to be located in the Eastern or Central time zone.***

JOB FUNCTIONS/RESPONSIBILITIES

• Partnering with Mirum stakeholders on overall account and territory strategy to maximize internal/external functional customer knowledge on payor policy and MAP processes.
• Acting as a subject matter expert on the reimbursement/access landscape relevant to Mirum therapies for the treatment of cholestatic liver disease. This includes payer policies, prior authorization requirements, denials, appeals, peer to peer, and other education required to navigate access for indicated patients.
• Analyzing and sharing insights on the reimbursement/access experience for Mirum therapies.
• Proactively providing targeted education to HCP office staff on Mirum Access Plus and the access process to supplement knowledge gaps.
• Providing RAMs and HCP offices with patient specific, payer policy education to support the prior authorizations and appeals process for MAP consented, on label patients.
• Collaborating with MAP supervisor and HCP accounts on individual case management needs related to HCP education on reimbursement issues.
• Offering operational solutions and/or identify opportunities to enhance HCP’s access experience by trouble shooting HCP account access issues and collecting HCP account feedback.
• Conducting access related business reviews with higher volume HCP accounts to keep them informed of account specific as well as national trends.
• Attending weekly regional team meetings and keep regional teams informed of access trends with patient enrollment forms and PAS activities with key accounts.
• Supporting the continuing improvement and education of MAP Coordinators by providing feedback in call calibration sessions and designing/conducting training to support any knowledge gaps.
• Developing compliant and customer-centric reimbursement educational materials.
• Collaborating with other Mirum cross-functional team members.
• Complying with all laws, regulations, and policies that govern the conduct of Mirum activities.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in business, science or related field.
• 8 years of pharmaceutical or biotech experience.
• 4 or more years of experience with specialty products in the orphan or rare disease space required.
• 3 years of experience in the following functions is strongly preferred: field reimbursement, patient access and support, payer account management, market access strategy and operations within the pharmaceutical or biotech industry.
• Ability to travel up to 50% of time.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strongly embodying Mirum core values: care, be real, get it done, and have fun, seriously.
• Ability to anticipate and resolve problems effectively.
• Clear, accurate, and concise written and oral communication skills.
• Effectively organize and prioritize various activities.
• Demonstrated flexibility in working with people, processes, and systems in a complex environment.
• Ability to multi-task and be responsive to internal and external customers, even while on business travel.
• Influences without authority and successfully collaborates cross-functionally.
• Result and goal oriented, committed to contribute to the overall success of Mirum.

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